Page 3 - Tennessee 811 Magazine 2022 Issue 3

from the desk of
Bill Turner
We have made it halfway through 2022 and there is no sign of things slowing down. Membership in Tennessee 811 is growing and our ticket volume continues to increase. We have been hiring additional Locate Request Agents to help with the increased volume and we want to thank all of you that are utilizing our Remote Ticket Entry (RTE) applications to enter your location requests online.
Did you know that Monday and Tuesday are the busiest call volume days? Specifically, between the hours of 7:00 AM and 10:00 AM Central and then another wave between 1:00 PM and 3:00 PM Central. Approximately 51% of our ticket volume is taken on Monday and Tuesday. If you are experiencing hold times, please try and call outside of these times or contact us about RTE.
If you know you won’t be starting your work in three business days, consider post-dating your ticket, which gives locators additional time to mark and may ultimately give you a more trustworthy start date. You can post-date a ticket as far out as ten working days from the date you call in.
These graphs show our ticket volume by the day of the week and the breakdown of voice tickets versus remote tickets (note this is a simplified view and leaves out e-tickets and homeowner tickets). These are a few samples of reports that will be available on our website using a new analytics program called ThoughtSpot. We will be building a dashboard for customers to access data related to tickets, positive response, and compliance that stakeholders can use to educate their own decisions related to damage prevention.
Thank you all for your support and hard work in Damage Prevention and creating a safer Tennessee. Remember to always Call or Click 811 Before You Dig!
Respectfully,
William “Bill” Turner President Tennessee811
Mission Statement
To Provide the
Best Communication, Education and Notification Service to Facilitate Damage Prevention to Underground Utilities.
2022, Issue 3
Tennessee811 • 1