Page 9 - Tennessee 811 Magazine 2017 Issue 2

Alleged Violation Complaints I nvestigated by
Tennessee Public Utility Commission
s investigators with the is extremely helptul in the
underground utility investigative process. our online
Damage Prevention rlamage complaint torm is designed
Fmgram, we are tasked to capture essential inturmation

with investigating complaints to begin an investigaaon.

of alleged violations or the our investigators will use the
undergrounrl utility Damage intoi-mation submitted via the
Pmventinn Ad ("The Act"). it is our electronic complaint toi-in as a
responsibility to conduct a thorough starting point tor the investigation.
investigation of complaints of Notices of Alleged violation may
alleged violations and provide the be issued in an ettort to obtain
results to the Executive committee additional intormation regarding

of the underground utility Damage the allegation The Notice ot Alleged
Entorcement Board who will violation requests a response in
determine it and to what extent writing within thirty (30) days. once
a penalty is assessed in order the alleged violator responds, our
to ensure timely investigations, investigators analyze any relative
complaints must lie filed within evidence and/or supporting

ninety (90) days of being macle documentation submitted as

aware of an alleged violation or it relates to the complaint. The

The Act upon tiling a complaint, complainant may also be contacted
the complainant will lie nutiaed of to ask tor clilrificillinn or give more
our receipt ot the complaint. The details about the alleged viulariun.
complaint will then be assigned to once the investigation is completed,
an investigator, who will conduct it is provided to the Executive

a tair, responsible, impartial and committee tor possible entorcement
protessional investigation action. Both the complainant

To aid W mmfi won it E and the alleged violator/violator

’ 3 ' will be notified ot the Executive

recommended that supporting Cnmmimek dzmmn
documentation is attached when ’ ’ '

submitting a complaint. This

su ortin documentation can .

inglzde mgldzm or damage reports, M” "'f‘'"’‘“‘'‘’" “”“"‘ ‘"9

TN8]l locate tickets, photographs ”'‘‘’’3’‘’“''’‘ ”"”’Y D‘""”S’

Prruenhun program cau bzfiultnli

of the damage, surrounding area _

and my Equipmenmuspmed tn athttp//nrumtn gmz/tpitr/topio/

bz mspmme M the damage_ uiidp-iiudergrourid-utilitya1ararige-
supporting documentation "’”“"'°" 3

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