Page 16 - Tennessee 811 Magazine 2017 Issue 4

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1-en1='|anea1 my l>°»~'inan Had the restaurant manager asked me at me telt that someone was going
as a safety manager and what the restaurant could do to make to receive, at a minimum, a dresuing
risk and 1°55 manager things right with me and gotten me down tor srriking the line lnstead, we
many years agar 1 made out of the store as happy as l could be determined our specific course of action
a quick Stnla f°r1nne1- a1 a fast fwd after the experience, the time fur a true and each person's responsibilities. we
re»~'1anran1- 1 renn'nee1 1» Ihe effiee and invesrigation could come atterwards. had the repairs done sately, quickly and
aamayed the ‘Dad fwm ‘he bnat then Asuessing where things went wrong with no lasting adverse media coverage
1 n°1|Cee1_11'n1 ='°me°ne had aC1na11y and potentially blaming the culprit staff and no saiety issues. what went wrong
1a1<en a We W1 of the 1nnaer1 had been member, should have occurred out DE and what could have been done to
Swen» 1m1et 1 returned 10 the resla-nan‘ my presence The same is true with our avoid the situation was a topic tor later
andgreqnested 11° _»~'l>eIa_1I< tn the manager businesues, our employees. discussion while certainly not a "win,"
to air my comp aint. er reacrion was , g I ,. id 1, .1 i, is
to immediately and with me awaiaiig When a uni-ty 1-ne muck and $::'}f,"s',’,s,ns“‘,§f, :::I.,’,mf,“,f‘v‘,';‘sT“
some sort or resolution at the counter damnzedt when an emlvleyee is injured. degmisi ii, is
, . y e answer ere.

mntmni the sum“ an apps,“ all torces should be mobilized to meet

sgsmp, U, find 0“, who was to blflm2_ safety requirements and ’’heal’’ the The redemprion that an employe: can
mileleventuall ,, mg M s mm d situarion. Assessing blame leaves ieel about makinga situation rig tand
and “Ever ,sg,m§,i 5, ms ,Es,su,s,','l the problem unresolved. it does not getting beyond the incident itselt can

3 at“, ms isssgni iwned was ms, create an attitude to remain or to be also lead to a more rruihhil recounring

E y .
im,ai,,si,,s_ protessional, it only promotes tear. nf the specifics that led to the problem
This lack of resolution is uninrtunnlely as well. This helps conrribute to a more

Ten many times when »~'mne11-int; otten a poor rzflectinn on the company appropriate solution in the iuture. And
tines Wrong an aia1> (-‘mm Inlnry fa _ and the individuals involved. And the sltuarion can detine a leader in the
Pmpergyd damage. from a snftehty C-when nflen the media is there to record and process.

to a pr uction problem on e jab), - . »._

ms ms, step ,s m ssssss glam whgs "“"‘°‘"“"‘ ““1’ ‘“d‘ ‘”“"’ l am not sure that there is a moral to be
uigmsgsiss s mt muss miyss B, several months atter this, our workers derived from receiving a partially eaten
sum son 0, “.“,2§ugflh‘un is mm, struck a mismarked water line in burger, but in this case, looking beyond
tespsgsuy Whgs mags an cusp and a prominent locarion All the local the incident and learning was certainly
evidence is iresh), the fizsl step should C1nann€1S Ware P'°»"°“1 and remrfilns 1le1Pfn1- I

not be blame; it should be resolution. 0“! aCn°n='- We nadt P110! in their

grams achmss “ms [0 (mm (gs arrival, huddled to determine our Mr Ly>cV,N(W!lfIy u‘Hu‘fl!h I/Ifl‘ lirtsslllfllfqffllc cont
smmfion and smphym fearing best c,,.,,,.E of mo“. Imuid ssnss I !35lgt“I&Ctl , Int, n/19: lmvkmg t»..iii;a We than
consequences are often disrracted trom ‘hat many D1111-ne emt>1nyee»~' 1°°1<“‘E W“

their true mission.

14 . Temlesseeéll 2017, Issued